Shipping that feels
quicker, clearer and
safer.

Overview

We are committed to delivering your organic skincare products as smoothly and reliably as possible. We understand that clear shipping information is an important part of the online shopping experience, especially when you are reordering products you already use and trust.

Dispatch times

Orders are usually processed promptly after they are placed. Orders made on weekends or public holidays will normally be processed on the next working day.

Delivery service

We offer free delivery within the UK. For international orders, postage is charged at £14.90.

Delivery timing can vary depending on destination, courier performance and seasonal demand, but we always aim to dispatch orders as efficiently as possible.

Delays and delivery issues

While we do our best to avoid delays, delivery times can occasionally be affected by courier issues, weather conditions, peak periods or address problems. If your order is delayed or arrives damaged, please contact us so we can help.

Delivery details

Please make sure your shipping information is accurate at checkout. We cannot be responsible for delays or failed delivery caused by incomplete or incorrect address details provided with the order.

Returns and exchanges

Your satisfaction matters to us. We offer a 14-day return or exchange window from the date your order is received, provided the item is returned in its original condition.

Return postage costs are the responsibility of the buyer unless an item is faulty, damaged on arrival, or sent in error. If an item is returned in a condition that reduces its value, the customer may be responsible for that loss in value.

For the full policy, please see our Refund & Returns Policy.

Need help?

If you have any questions about shipping, delivery timing or a recent order, contact us at info@kzeorganicbeauty.co.uk or write to 38 Bedevere Road, London, N9 9YT.